A complex project to create a new revenue source – a multi-million-turnover unified-comms operation – for an established mobile telephony business. The project required a new supplier-compatible billing platform and a full technical and support team. It also needed buy-in from the existing business to facilitate cross-selling.

By 2021, the operation was generating over £3m a year and accounted for more than 30% of the business’s turnover. Customer-service levels across the business were so high, O2 named it Direct Partner of the Year four years in a row.