Telecommunications
To design and build a new business unit within an established mobile telephony business. New business to cross-sell and bill directly for UC products and services to new and existing customers.
As of 2021, Unified Comms was generating over £3m a year, and was responsible for more than 30% of the overall turnover.
I led the company to better service and product capabilities and much higher customer ratings. As a result it was named O2 Direct Partner of the Year for an unprecedented four consecutive years 2018, 2019, 2020 and 2021.
Responsible for steering and driving the same passion and excellence through the Customer Care, Solutions Delivery & Project Management and Technical Support & Engineering teams. The business also achieved Gamma Support & Operations Team of the Year 2019 for unified communications solutions.
Telecommunications
To design and build a new business unit within an established mobile telephony business. New business to cross-sell and bill directly for UC products and services to new and existing customers.
As of 2021, Unified Comms was generating over £3m a year, and was responsible for more than 30% of the overall turnover.
I led the company to better service and product capabilities and much higher customer ratings. As a result it was named O2 Direct Partner of the Year for an unprecedented four consecutive years 2018, 2019, 2020 and 2021.
Responsible for steering and driving the same passion and excellence through the Customer Care, Solutions Delivery & Project Management and Technical Support & Engineering teams. The business also achieved Gamma Support & Operations Team of the Year 2019 for unified communications solutions.